Terms and Conditions

Last updated November 5, 2026

These terms are an agreement between you and Number 11 Company, LLC, doing business as Number 11 Software ("we" or "us") and apply when you use our web and mobile apps. By downloading, accessing, or using them, you agree to these terms and acknowledge our Privacy Policy. If you don't agree, don't use our apps. If an app has terms of its own, those terms apply along with these.

Using our apps

You must be at least 13 years old to use our apps. If you are under the age of majority where you live, a parent or guardian must agree to these terms on your behalf. You may use our apps only in compliance with these terms and applicable law.

License

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to access and use our apps, including on devices you own or control, for your own personal or internal business use. We and our licensors keep all rights in the apps that aren't expressly granted to you.

Your account

Some features may require an account. You agree to give accurate information, keep your login details secure, and accept responsibility for activity under your account. You can ask us to delete your account at any time by emailing support@number11software.com.

Acceptable use

You agree not to:

  • Use our apps for anything unlawful, harmful, or fraudulent.
  • Copy, modify, or reverse engineer our apps, except where the law doesn't allow this restriction.
  • Interfere with our apps or try to gain unauthorized access to them.
  • Infringe anyone's rights, or harass or harm others.
  • Resell or redistribute our apps.

Your content

You keep ownership of the content you create or submit in our apps. You give us a limited license to host, store, and process that content only as needed to operate the apps for you. You are responsible for your content and for having the rights to submit it.

Subscriptions, cancellation, and refunds

Subscriptions and billing

Some of our apps are offered as paid subscriptions. The price and billing period are shown before you subscribe. Subscriptions renew automatically at the end of each billing period, and we charge your payment method at each renewal until you cancel. Payments made directly to us are processed by Stripe, our payment processor. We will notify you before a price change takes effect, so you can cancel before it applies.

Cancellation

You can cancel at any time by emailing support@number11software.com, or from your account settings where that option is available. Your subscription stays active until the end of the billing period you have already paid for. It then ends, and you won't be charged again.

Refunds

Refunds are considered on a case-by-case basis. To request one, email support@number11software.com. Canceling a subscription doesn't automatically entitle you to a refund. Nothing in this section limits any rights you have under applicable law.

Purchases through an app store

If you subscribe or buy through the Apple App Store or Google Play, the store processes your payment under its own terms. You cancel in your store account settings, and refund requests go to the store under its policies.

App stores

If you downloaded an app from the Apple App Store, you and we acknowledge that these terms are between you and us, not Apple, and that:

  • We, not Apple, are solely responsible for the app, its content, its maintenance and support, and any product claims relating to it.
  • Your license is limited to use on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
  • If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the app's purchase price, if any. To the extent the law permits, Apple has no other warranty obligation for the app.
  • We, not Apple, are responsible for investigating and resolving any third-party claim that the app or your use of it infringes intellectual property rights.
  • You represent that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.
  • You must comply with applicable third-party terms when using the app.
  • Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Questions, complaints, or claims about an app should be sent to support@number11software.com.

Third-party services

Our apps may link to or rely on services we don't control. We aren't responsible for those services, and your use of them is subject to their own terms.

Disclaimers

TO THE FULLEST EXTENT THE LAW PERMITS, OUR APPS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DON'T PROMISE THAT OUR APPS WILL BE UNINTERRUPTED OR ERROR-FREE.

Limitation of liability

TO THE FULLEST EXTENT THE LAW PERMITS, WE WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO OUR APPS WON'T EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE RELEVANT APP IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR US$50. Some jurisdictions don't allow these limits, so they may not fully apply to you.

Termination

You may stop using our apps at any time. We may suspend or end your access if you breach these terms or if we need to in order to protect our apps or other users, and we may change or discontinue an app. Sections that by their nature should continue after termination will continue.

Governing law

These terms are governed by the laws of the State of Vermont, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located there, unless the law where you live gives you the right to bring it elsewhere.

Changes to these terms

We may update these terms from time to time. When we do, we will change the date at the top of this page. If you keep using our apps after a change takes effect, you accept the updated terms.

Contact us

Questions about these terms can be sent to support@number11software.com.